The Administrator
Senior Operations Lead
“I spend 3 hours a day copying data between spreadsheets. I need one place for everything.”
Roshan Rah
Designing an accessible, structural educational platform aimed at bridging the gap between students, teachers, and complex academic resources.
Research & Discovery
Understanding
the Users
I conducted 12 stakeholder interviews across 3 schools, shadowed administrators for a full work week, and ran contextual inquiry sessions with teachers and parents to map pain points and workflows.
The Teacher
Class Teacher · Grade 6
“I just want to mark attendance and enter grades without fighting the system.”
The Parent
Guardian
“I want to see my child's progress without calling the school every week.”
System Architecture Mapping
Kill the Paper.
Silence the Chats.
To replace the school's reliance on physical paper trails and chaotic WhatsApp groups, I conducted contextual inquiries across three primary operational pillars. The insights revealed that each user group required a completely distinct UX.
Academic Management · 3 Modules
Core Academic Workflows
- Assessment Marking — Digitized rubrics replacing manual gradebooks.
- Exams and Result — Automated report card generation and term tracking.
- Grading Criteria — Dynamic logic to handle various curriculum standards.
Build Phases
Four-Phase
Execution.
From audit to delivery, the project moved through four overlapping phases — each producing artefacts that fed the next.
- 01Discovery & Audit
Stakeholder interviews, contextual inquiry, and a full audit of the existing 16-module landscape.
- 02Information Architecture
Collapsed 16 modules into 6 operational hubs with role-based navigation.
- 03Visual System & Components
Built a token-driven design system with 120+ Figma components covering every product surface.
- 04Validation & Handoff
Usability tested across all three user groups, then partnered with engineering for staged rollout.
Design Foundations
Built to
Scale.
Every decision was systemised — typography, color, spacing, and motion — so the product could grow without losing coherence.
Typography System
AgInter
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz 0123456789
Regular
400
Medium
500
Semibold
600
Bold
700
Color Tokens
Indigo
Slate
Emerald
Amber
Rose
Objectives vs Outcomes
Measurable
Outcomes
| Original Friction | Design Resolution | Quantified Metric |
|---|---|---|
| Three hours daily lost to inter-sheet data copying | Unified record system with single source of truth | −68% data-entry time |
| 16 disconnected administrative modules | Six role-based operational hubs | 16 → 6 |
| Parents calling the school weekly for updates | Dedicated parent portal with progress and announcements | −54% inbound calls |
Scenarios & Examples
From Chaos to Clarity:
Visualizing the Transformation
Converting fragmented physical records and unofficial chat groups into a unified, secure digital governance platform.
Learnings
The biggest lesson was that designing for three distinct user groups requires constant prioritisation. Not every feature deserves equal weight in every context. Role-based progressive disclosure became the core pattern that made this work.
If I were to do it again, I'd involve parents earlier in the research phase — their needs were more nuanced than initially assumed.